Refunds
Every plan comes with a 14-day money-back guarantee. Paid in the iPhone app? Apple handles that refund, and our refund policy shows you how.
Customer service
VektaVPN Support
Need a refund, want to cancel, or stuck on setup? Send us a message and a real person on our team will write back.
Contact VektaVPN support
Tell us what's going on. If you have an account, use the email on it so we can find you.
Prefer email? Write to
support@vektavpn.comWhat do you need help with?
Cancel your subscription
Paid on our website? Sign in, open your dashboard and click Billing. Paid in the iPhone app? Go to Settings, tap your name, then Subscriptions. You keep access until the end of the period you paid for.
Can't connect or set up
Tell us your device, what you tried and the exact error text. Screenshots help, and you can send them by replying to our email.
Payments and billing
Card not going through? Try another card first. If it still fails, message us with the email you used and we'll help you sort it out.
Common questions
How do I contact VektaVPN support?
Use the form on this page, or email us at support@vektavpn.com. That's our support email, and a real person on our team will write back.
How long does VektaVPN support take to reply?
We reply within 24-48 hours. Our reply comes from support@vektavpn.com, so if you don't see it, check your spam or junk folder.
How do I get a refund from VektaVPN?
If you paid on our website, ask within 14 days of your first payment and you get a full refund, no questions asked. Use the form on this page with the email on your VektaVPN account, or email support@vektavpn.com. The money goes back to the card you paid with. If you paid in the iPhone app, only Apple can refund you, so ask them at reportaproblem.apple.com.
I paid in the iPhone app. Can you refund me?
Apple handles all App Store payments, so only Apple can refund them. Go to reportaproblem.apple.com, sign in with your Apple Account, choose "Request a refund" and pick VektaVPN. We can't refund App Store charges ourselves, but we're happy to help if you get stuck.
How do I cancel my VektaVPN subscription?
Paid on our website? Sign in at vektavpn.com, open your dashboard and click Billing. You can cancel from there. Paid in the iPhone app? Open Settings, tap your name, tap Subscriptions, tap VektaVPN, then tap Cancel Subscription. Cancelling stops future charges. You keep access until the end of the period you already paid for.
Is VektaVPN the same as Vekta?
No. Vekta is a cycling and endurance training app at joinvekta.com. It's a different company with no connection to VektaVPN, and they can't see our accounts, payments or refunds. For anything about VektaVPN, write to us here.
The app shows an error or my device won't set up. What now?
Send us a message. Tell us the email on your VektaVPN account, whether you're on iPhone, Android, Mac or Windows, what you tried and the exact error text. Want to send screenshots? Reply to our email and attach them.
Will my VektaVPN IP address change?
No. Each device gets its own dedicated US residential IP address, and it stays the same while your subscription is active. We never change it unless you ask us to.
My payment isn't going through. What can I do?
Try another card first. If it still fails, send us a message with the email you used and we'll help you sort it out.