Refunds
VektaVPN Refund Policy
Last updated:
14-day money-back guarantee
If VektaVPN doesn't work for you, ask within 14 days of your first payment and you get a full refund. No questions asked.
Who can get a refund
Anyone who paid on our website and asks within 14 days of their first payment. If you can't get VektaVPN working, or it doesn't help the way you hoped, you get a full refund. No questions asked. Paid in the iPhone app? Only Apple can refund that. See below for how to ask them.
We're founders too. We aren't interested in keeping your money if the product doesn't help you grow.
If you paid on our website
Use the form on this page with the email on your VektaVPN account, or email support@vektavpn.com.
The refund goes back to the card you paid with. Banks usually take 5-10 business days to show it.
If you paid in the iPhone app
Apple handles all App Store payments, so only Apple can refund them. We can't refund App Store charges ourselves, but we're happy to help if you get stuck.
To ask Apple for a refund:
- Go to reportaproblem.apple.com
- Sign in with your Apple Account
- Choose "Request a refund"
- Pick VektaVPN
Renewal charges
Forgot to cancel and got charged for a renewal? Write to us within 7 days of that charge and we'll look at it with you.
Cancelling your subscription
Cancelling stops future charges. You keep access until the end of the period you already paid for.
- Paid on the website: sign in at vektavpn.com, open your dashboard and click Billing. You can cancel from there.
- Paid in the iPhone app: open Settings, tap your name, tap Subscriptions, tap VektaVPN, then tap Cancel Subscription.
Questions
Message us with the form on this page or email support@vektavpn.com. A real person replies within 24-48 hours. Our reply comes from support@vektavpn.com, so check your spam or junk folder if you don't see it.
Ask for a refund
Use the email on your VektaVPN account. Paid with a different email? Put that one in your message. Paid in the iPhone app? Apple handles that refund at reportaproblem.apple.com.
Refund questions
How long do I have to ask for a refund?
14 days from your first payment. Ask within that time and you get a full refund, no questions asked.
How do I ask for a refund?
If you paid on our website, use the form on this page with the email on your VektaVPN account, or email support@vektavpn.com. If you paid in the iPhone app, ask Apple at reportaproblem.apple.com.
When will I see the money?
For website payments, the refund goes back to the card you paid with. Banks usually take 5-10 business days to show it. For iPhone app payments, Apple handles the refund.
I bought VektaVPN on my iPhone. How do I get a refund?
Apple handles all App Store payments, so only Apple can refund them. Go to reportaproblem.apple.com, sign in with your Apple Account, choose "Request a refund" and pick VektaVPN. We can't refund App Store charges ourselves, but we're happy to help if you get stuck.
I was charged for a renewal I didn't want. What now?
Write to us within 7 days of that charge and we'll look at it with you. To stop future charges, cancel your subscription. You keep access until the end of the period you already paid for.